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SEC in pursuit of
better customer service, to which it attaches top
priority, has increased its Cash Collection Centers
to 40 for facilitating energy bill payment by customers.
SEC also has a full-fledged Customer Relationship
Department with two customer service centers and
conducts regular Open House Meetings to discuss
and settle customer grievances. A fully functional
customer relationship department has led to speedier
and accurate responses.
The Consultative Committee for addressing customer
grievances and enhancing direct customer interaction
has been institutionalized. Increasing the participation
of prominent academicians in the Consultative Committee
is the new initiative envisaged. The active functioning
of the Appellate Authority has catalyzed amicable
redressal of several cases. The company also helps
those applicants who want to apply themselves for
new connections / extensions without involving agents
or contractors. The company has promoted this activity
through advertisements & by circulating hand
bills in order that more number of applicants can
take advantage of the system and the role of agents
/ contractors is minimized company can have direct
interaction with the applicant / consumers. |
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